SHIPPING INFO: 

• All orders are processed and shipped within 2-3 business days

• Shipping options include USPS Ground Advantage (2-5 business days in USA), Priority Mail (1-3 business days), First Class International (2-4 weeks), and UPS Ground.

• We usually process orders on Monday, Wednesday and Friday mornings. If you would like additional insurance for your items, please contact us before placing your order.

• If you did not receive a tracking email it is either because
1)We have not yet processed the order
2)The email was delivered to your spam folder
3)The email filled in at checkout (or by Paypal) contains a typo or alternate email address.

* The most detailed tracking option is the app used with Shop Pay purchases.

INTERNATIONAL ORDERS:

We offer two options for international customers:

1. Orders placed through gisselleperfumery.com will not include VAT, excise duties, or customs fees. Your local department or post office will contact you and require any of these duties to be paid before delivery.  
 • Most international orders arrive about 2 weeks after shipment, but may take up to 4 weeks.

DELIVERY ISSUES:

• If you are concerned about the delivery of your order, please check the tracking information that was emailed to you and confirm that the mailing address submitted is correct. If you cannot find your tracking email please check your spam folder.

• If your tracking says "delivered" but you can't find your package, please wait an extra day in case the carrier was not able to get to all their intended deliveries. This happens frequently. Sometimes there is also a mis-delivery or accidental pickup by another tenant which may resolve itself within a few days.

• In the case of a stolen or lost package, please contact us about filing an insurance claim. Please understand this process may take up to a month to complete. The insurance only allows claims to be filed if tracking shows that it has been missing for at least 20 days.

• If for any reason a package is returned to us, we will email you and arrange to re-ship.